Ff12 Privacy Policy — User Information Protection

Updated: January 2026

Ff12 is committed to protecting the privacy and security of our users' personal information in Malaysia. This Privacy Policy explains how we collect, use, store and protect your information when you use the ff12 platform. By registering for or using our platform, you agree to the terms set out in this policy.

Information We Collect

Account & Identity Information

During registration, ff12 collects personal information including your full name, date of birth, identification card number, email address, phone number and residential address. This information is required to verify your identity, comply with KYC (Know Your Customer) requirements and ensure the security of your account.

Device & Browser Information

Ff12 automatically logs technical information when you access the platform, including your IP address, browser type, operating system, device model, screen resolution, and language settings. This data is used to optimise your platform experience across different devices and to identify any suspicious activity.

Payment & Transaction Information

We record financial transaction details including deposit and withdrawal amounts in MYR (RM), payment methods used (such as FPX and e-wallets), and the time and date of each transaction. Credit or debit card information, where applicable, is processed through a secure payment provider — ff12 does not store full card numbers directly.

Usage Data & Behavioural Data

We collect data on how you interact with the ff12 platform — including pages visited, games played, session duration, in-platform actions, and betting records. This data helps us improve our services and personalise your experience.

Purpose of Use

Ff12 uses the information collected for the following purposes:

Identity and account verification: Verifies that every user is a legitimate individual and meets the minimum age requirement.
Service provision: Processes deposits, withdrawals and betting activity in MYR (RM).
Platform security: To detect fraud, money laundering, and activities that violate our terms of use.
Service communications: To send important notifications relating to your account, transactions, and platform updates.
Platform improvement: Analyses usage patterns to improve features, performance and the overall user experience.
Legal compliance: Fulfils Malaysian legal requirements applicable to online platform operators.

Cookie Usage & Session Tracking

The ff12 platform uses cookies and similar tracking technologies to enhance user experience and analyse website traffic. The following types of cookies are used:

Session cookies: Stores temporary login information during your active session and deletes it once you log out.
Preference cookies: Saves your language, theme and display preferences for future sessions.
Analytics cookies: Collecting anonymised usage data to help us understand traffic patterns and improve the platform.
Security cookies: Used to detect suspicious login attempts and protect user accounts.

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the ff12 platform.

Data Storage, Security & Information Sharing

How We Protect Your Data

Ff12 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Personal information is stored in databases secured by strict access controls, firewalls and continuous monitoring systems. Only authorised personnel have access to users' personal information, and they are bound by strict confidentiality obligations.

Sharing with Third Parties

Ff12 does not sell, rent or share users' personal information with third parties for marketing purposes. However, we may share information with:

Payment service providers: To securely process deposit and withdrawal transactions in RM.
Relevant authorities: Where required by Malaysian law or a valid court order.
Technical service partners: Who assist us in operating the platform, subject to binding confidentiality agreements.

User Rights, Policy Changes & How to Contact Us

Right to Access, Correction & Deletion

As an ff12 user, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal information we hold about you.
Right to rectification: You may request corrections to inaccurate or incomplete information in your account via profile settings or customer support.
Right to erasure: You may request deletion of your account and personal data, subject to applicable legal record-keeping requirements.
Right to object: You may object to the processing of your data for certain purposes, subject to legal limitations.

Changes to This Privacy Policy

Ff12 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. The latest version will always be published on this page along with the date of update. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights as a user, please contact the ff12 support team at: [email protected]. You may also refer to the FAQ section us for answers to general questions about your account and privacy.

Your Privacy is Our Priority

Create your ff12 account with confidence — our platform is built to keep your data protected at all times.